# Support

> How to get help with Black Ice.

**Category:** Reference | **Tab:** getting-started

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Need help with Black Ice? Here's how to reach us.

## Contact form

For general questions, feature requests, or partnership inquiries, use our [contact form](/contact). We typically respond within 24 hours on business days.

## Community

Join the **Black Ice Discord community** to connect with other terminology professionals, share best practices, and get help from the community.

[Join Discord →](https://discord.gg/4CuCQvsh)

## Email support

Pro and Builder plan subscribers receive priority email support. Reach out at the email listed in your account settings.

## Bug reports

If you encounter a bug, please report it in the **#black-ice-feedback** channel on our [Discord server](https://discord.gg/4CuCQvsh). When reporting, please include:

1. **What you were trying to do** — the action you performed
2. **What happened** — the unexpected behavior
3. **What you expected** — the correct behavior
4. **Screenshots** — if applicable

## Feature requests

We love hearing how Black Ice can better serve your workflow. Submit feature requests through the [contact form](/contact) or discuss them in the Discord community.

## Documentation

You're already here! Browse the sidebar to explore guides, feature documentation, and Integrations (GitHub). Use **Ctrl+K** (or **⌘K** on Mac) to search across all articles.